Legal
Privacy Policy
How Red Rock Plumbing collects, uses, and protects your information.
Effective Date: March 25, 2026
Red Rock Plumbing & Drain Cleaning ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at redrockplumbingguys.com or use our plumbing services.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Your name, phone number, email address, and service address when you contact us, request an estimate, or book a service appointment.
- Service Information: Details about your plumbing needs, service history, and property information relevant to completing your requested work.
- Payment Information: Billing details necessary to process payments for services rendered. We do not store credit card numbers on our servers.
- Website Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs through the use of cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and complete plumbing services you have requested.
- To communicate with you about appointments, service updates, and follow-ups.
- To send promotional offers, seasonal maintenance reminders, and helpful plumbing tips. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
- To improve our website, services, and overall customer experience.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and protect our rights.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Partners: We use HouseCallPro to manage scheduling and service dispatch, and Wisetack to offer financing options. These partners receive only the information necessary to process your bookings or financing applications.
- Analytics Providers: We use analytics tools (such as Google Analytics) to understand how visitors use our website. These providers collect aggregated, anonymized data.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us understand how you use our site.
We use cookies for the following purposes:
- Essential Cookies: Required for basic website functionality, such as form submissions and page navigation.
- Analytics Cookies: Help us understand website traffic patterns and improve our content and user experience.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data that we hold. To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: chandlyr@redrockplumbingguys.com
- Phone: (435) 215-7553
- Address: 902 Churrea Dr., Washington, UT 84780